Snap eHealth is exhibiting at athenahealth Thrive 2026, Nov. 2–4 at the Music City Center in Nashville, and we're using the show to launch two new products: Workflows + Referral Intelligence, and Sally, our AI voice agent. Come find us at Booth #906.

For years, we've helped primary care groups streamline or outsource Medicare Annual Wellness Visits through SnapAWV and VBC360. Along the way, we keep hearing about two challenges: referrals that stall before patients reach the right specialist, and front desks stretched too thin to keep up with the phones.

Our new products take on both. Workflows + Referral Intelligence brings smarter referrals right into athenahealth, and Sally gives your front desk an extra set of hands.

Workflows + Referral Intelligence: smarter referrals, right inside athenahealth

Workflows is the action layer around every referral, built directly into athenahealth. It isn't another EHR for your team to learn. It works where your clinicians and coordinators already do.

• EHR Overlay guides the referral inside athena, so clinicians never have to leave their workflow.
• OperationsCenter gives coordinators a single queue to track every referral through to completion.
• Clear ownership means every referral has an owner and a next step, so nothing falls through the cracks.

Referral Intelligence, built into Workflows, helps protect network integrity. It ranks in-network and preferred specialists on a 0–100 scale for each individual patient. The score draws on eight visible factors, led by provider quality and including condition experience, outcomes and proximity.

The score is fully inspectable, so clinicians can see exactly why a specialist ranks where they do. And the clinician always makes the final call.

Meet Sally, our AI voice agent

Sally is an AI voice agent that adds capacity to your front desk. She works around the clock, taking on routine phone work so your staff can focus on the patients in front of them.

• Outbound scheduling: Sally calls patients to help schedule appointments with your practice, including Annual Wellness Visits.
• Inbound calls: Sally fields incoming calls, so fewer calls go unanswered when your team is busy.
• Post-call briefs: After every call, Sally produces a summary linked to the full transcript.

Human review is built in, so your staff stays in control while Sally handles the calls that eat up their day.

See it live at Booth #906

The best way to understand these products is to see them in action. Stop by Booth #906 at Thrive for a live demo of Workflows + Referral Intelligence and Sally, and see how they work alongside SnapAWV to help your practice complete more AWVs, make smarter referrals and keep up with patient calls.

All of our solutions are integrated with athenahealth, CMS compliant, SOC 2 Type II certified and white-labeled to your practice. And in every case, your clinicians make the key decisions.

Want to guarantee time with our team? Drop us a note here and we will be in contact.

We can't wait to see you in Nashville.

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